Tour
QuickFuse lets anybody build voice applications online.
Let's say you've just realized your business can save a lot of time and money by letting a computer handle some of your phone calls. Maybe you need to make a lot of calls, or maybe you want an automated menu that lets callers choose between different options when they call you. Maybe you would like to ask the caller a list of customized questions and make a decision based on their answers.
How would you get it done? Normally you have two choices. You can:
- Try to find a prepackaged IVR solution that you can stretch to fit your needs.
- Hire an team of developers to learn, navigate, and build on an entire stack of telecom-related languages, APIs, and platforms.
With QuickFuse, you have a better choice. A working prototype is only minutes away.
QuickFuse is a one-of-a-kind voice application editor and platform that you control from your web browser. You can snap together modules from a library of common phone application functions in our visual editor. It's easy to use, and since it's all online, you can collaboratively work with others on your team. Developing, testing, and deploying voice applications becomes a creative and enjoyable process.
We handle all the telecom infrastructure. Just build your app in our editor and you can start taking or making calls today.
If you need a toll-free number, it's just a click away. Prefer to make calls out to your clients? Our outbound calling capabilities allow you to reach thousands of targets. It's as easy as uploading a list of phone numbers.
Here's what you need to do to get a voice application running.
That's it. You don't need a programmer's reference, a server in a datacenter, or any technical expertise. All you need is the web browser you are using right now.
Let's say you are taking calls from hundreds of customers right now. You're running low on Product X and you need to remove it from your application's menu. Maybe you even want to put in a special message about when it will be back in stock.
We save multiple revisions of your app, so you can try out changes without affecting customers already calling in or losing any of your past work. When you're ready for your new revision to go live, it's as easy to link it to your numbers as the first time you deployed your app.
People notice if you care about their call-in experience.
QuickFuse doesn't force you to use any templated language or logic. You have complete control over how your customers or clients experience your voice application.
Gracefully handling misunderstandings over the phone takes tact. That's why we give you control on a per-module basis of how the application reacts when it can't understand the user or the user doesn't respond. Fluidly handling these situations keeps your users from getting frustrated.
To start out, we'll speak all your text with professional-grade text-to-speech software. You can choose from over 40 voices on three engines. This helps you get an immediate feel for the flow of your dialog.
Most of the time you'll want to replace the phrases that don't change in your application with recordings of human voices. It's never been easier to upload and record audio for a voice application. We track all the phrases you've used, present them to you in the Audio tab of the editor, and you can attach an MP3 or WAV or have our system call you to take a recording of your voice.
Real voice applications handle business data.
How do I get QuickFuse to work with my data?
In your voice app, you might want to validate a caller's ID number from a list of a thousand valid numbers. Or instead, you might have twenty products with different prices, a hundred stores in different locations, or ten thousand employees with different extensions.
What do all these requirements have in common? The need to operate on real data that is specific to your business and your application.
Prepackaged IVR solutions rarely let you work with data in the way that you need. Do your store locations need to be filtered by store size? Do your employees have three phone numbers instead of one? Generally you are out of luck if they haven't considered every possible need you might have.
On the other hand, if you are developing your own custom solution, you will need database software. This database must be installed on a server, maintained by technical expertise, and requires designing a data model and coding SQL queries to access your data. Then you'll need to build webservices to access this data from your voice application.
Here's a simpler option: QuickFuse's Simple Database. That's right, we give you an easy-to-use database where you can store your business data for use in your applications. Your tables can have up to 200 columns and as many rows as you need. You don't have to prepare them in advance. Add data to your table, and if it needs new columns we'll make them automatically. QuickFuse then provides modules that connect your voice applications to your Simple Database. No SQL needed.
Already have a database that lives on your premises? Or perhaps you want QuickFuse to talk directly with your business systems. No problem, we fully support SOAP, an open standard for XML-based webservices. If your business uses .NET or PHP, SOAP is built right into your environment. Just give us a WSDL URL, and QuickFuse can call your SOAP methods to send and retrieve business data for use in a phone call.
QuickFuse is ideal for building adaptive alerting, messaging, and targeted response applications.
The need to rapidly reach thousands of people can't always be predicted far in advance. You may need to promote an event or get immediate feedback about something happening right now. Whether this is a political survey on current events, an emergency notification, or a one-time sales promotion, you don't want to miss an opportunity to get results, and chances are that prepackaged solutions won't fit every situation with the quality your clients expect.
Traditional IVR development by programmers, on the other hand, will write code to fit your exact needs. It can take weeks or months, however, before you have an alpha version of your voice application. It might take months more to test the application thoroughly, which you don't want to skip because future changes to the application will require more expensive developer time. By then your opportunity may be far in the past.
QuickFuse changes all of this. With QuickFuse, you can build an outbound-oriented application that perfectly matches your expectations and have it done in days, not months. Our outbound campaigns operate on data tables, so you can attach data to each phone number and use it in your application. That means people can answer their phone and your app can say their name and provide a personalized experience. Snap in one module, and you can save data back to the table so you can later review who responded and with what answers.
QuickFuse even lets you customize retry logic. If this is an important notification and that needs action, you don't want the interaction to end with a voicemail message. Your app can set itself to retry the call until a certain action is performed, such as the callee picking up and pressing a number to confirm receipt.
Like what you see? You can try an instant demo of QuickFuse in your browser, or sign up for a free account. Add calling credit to your free account at any time.
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