Thank you for responding. We are still having big issues with data. We have always used the SOAP service, with the QuickFuse simple database for backup and checking whether we received all calls through the SOAP interface.
We and our customers are still having issues with the system.
Here is what we have done since Friday:
1- Removed the simple database calls from the application entirely (the database was completely unreliable)
2- Cloned the application and re-recorded all prompts (this let to the error messages reported in another thread. It took 5-6 tried to record each prompt as your system clearly had trouble saving the prompts once recorded).
3- Validated whether SOAP was working. It currently does not work correctly in 10% of cases. This is still happening.
4- Made several test calls via the "Run" function of the application editor as well as calling in to the timecard system. Several of these calls yielded long pauses or error messages. Some of these did not result in proper post call handling.
In summary, we are still losing calls and data. I have experienced, and customers have reported, delays in getting to subsequent prompts, error messages, and incorrect/incomplete post-call handling (no SOAP). In comparing our billing record (what your Account screen shows) and our SOAP database it appears we are losing about 10% of calls right now.