Hello. We already have a call program built but we want to gather analytics on it using the plum fuse functions. From what I understand, most of the database functions can't actually be relied on for keeping track of data? It seems most people recommend using the SOAP protocol to gather information reliably. Unfortunately I wasn't able to figure out the protocol myself. After some google searching, it seems as though the SOAP protocol is used for an awful lot. Would anyone be able to point me to a good resource for learning what I need to so that I can gather information from our plum fuse program?
Thank you for your time.