Topic: Post Call Reporting via SOAP API Issue
We have built out our own post call reporting via SOAP API, but have run into an issue. While utilizing the transfer node within our app, there are three possible outcomes for a call.
2) No Answer
We discovered that when a call transfers to a phone number attached to a separate IVR (not Plum), it does not fall under any of the above three. We are trying to develop outcome reporting and it appears this is considered a hang up/abandoned even if the IVR answers or a real person. Is there any way around this?