• Registered: 2015-03-26
  • Posts: 10

Topic: audio recording

we have several elements in our script that record information provided by a caller.  When I export that information, it shows up as multiple audio files - one for each script element.  How can I consolidate all the info provided by the caller so I get one audio file that contains all the recorded info.  my ultimate goal is to attached the single audio file of the call to a text message and send it out thru our messaging system.

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  • Registered: 2010-06-15
  • Posts: 661

Re: audio recording

Each record module will produce one audio recording. Unfortunately, Fuse cannot splice audio files from multiple recordings.

  • Registered: 2015-03-26
  • Posts: 10

Re: audio recording

is there a tool option other than the plain "record" feature that allows me to ask more than one question at a time and capture all the answers in one recording?

  • Registered: 2015-03-26
  • Posts: 10

Re: audio recording

as an alternative, is there a way to simply record the whole call?

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  • Registered: 2010-06-15
  • Posts: 661

Re: audio recording

Fuse does not support audio recording at this time.