Topic: Diffculty with DB lookups
Having difficulty getting a database lookup to work. Any assistance would be appreciated. Please review my app.
Re: Diffculty with DB lookups
Hi David,
Which app are you having trouble with? Can you list step by step how to reproduce the problem.
Regards,
Plum Support
Re: Diffculty with DB lookups
The app is called Account Status.
The problem is on the very first page tab labeled Main Menu. I was attempting to circumvent the "Call properties" using an ANI lookup by entering in my own 10 digit phone numbers. I have 5 entries in the "ani" table under the column labeled "phone". When I enter my 10 digit mobile number I have NO results returned. When it routes me to the 16-digit look up for the "account" table database I have NO results returned.
So to me, it is like I have no connection with the tables when trying to get results on matches that I know exist.
Dave
Last edited by david.cramer@●●○○○ (2015-03-25 10:03:28)
Re: Diffculty with DB lookups
Hi Dave,
You are not the owner of "Account Status (copy)", it was shared to you by a member of our sales team. That's why you do not have access to your Simple Database via that app. You should clone the application, so you will own a copy of your own. You will then be able to access Simple Database through your own copy.
Plum Support
Re: Diffculty with DB lookups
Worked like a charm. Thank you
