Topic: Logging
Hi Admin,
Quick question do you log certain things like multiple attempts to understand a customer?
If that is logged, do you make it available?
I'm wondering how often the system is asking customers 2&3 times to please repeat their answers.
Also, if I have error handling set to transfer call to outside number, do you log when that occurs and is it available to track?
This might affect how I have the app set.
Thank you