Topic: Text Message Confirmation

I have a particular problem, in order for a user to receive a text through the phone tree I am building, they have to confirm that they want to receive it. So in the user flow, it would be user calls phone service, selects an item (which will be given by text message). Upon selecting that item the user receives a text message asking if they accept the information by texting back a "yes" or a "no" to a phone number. The user selects "Yes", sends it and then receives the desired text message.

Is this something that PlumVoice handles? It sounds like two separate builds? A standard phone tree sending them the first text, then another app build to receive the "yes" or "no" and then send them the appropriate text message back.

If anybody can shed some light on this, I would really appreciate it.
Thanks

Re: Text Message Confirmation

Yes, this would be two separate builds, or applications. Fuse can only send outbound texts, it cannot receive inbound texts. So Fuse also cannot handle users replying to the texts it sends.

Use the "Fetch from URL" module to call Plum's Outbound SMS API, which will send a text to your user. We've shared the "Outbound SMS API Example" application for your reference.

You will need to build an SMS application outside of Fuse. To do this, you will need an SMS phone number on your dev account. For more info on building SMS applications, please check out our docs:

http://hosting.plumgroup.com/developer_ … sguide.htm
http://hosting.plumgroup.com/developer_ … dguide.htm

If you need assistance developing an SMS application, please do post to our Plum Dev help forum: http://support.plumgroup.com/viewforum. … 07349f280e