Topic: Modulating the voice recordings

We create an outbound call to a person which we later use to instruct others in a subsequent outbound call. The volume level on the subsequent call seems very high, fuzzy and sometimes not understandable. How do we control that?

Re: Modulating the voice recordings

Hi,

Could you provide us with more information on how to reproduce this issue?

This would help us in better troubleshooting your issue.

Regards,
The QuickFuse Team

Re: Modulating the voice recordings

If you go into CVP_Acq or Signer_Acq tables and click on the mp3's that are being used, the sound is very loud and fuzzy. How to modulate that?

Re: Modulating the voice recordings

If you go to our Call_VPtargets table - last pages and listen to a number of mp3's you hear the differences I discussed. Worse yet when receiving one of these calls and having the mp3 played back with a say variable. Need to be able to find a solution before going live in the field. Not understandable now

Re: Modulating the voice recordings

Hi,

We have looked into your recordings and have heard the difference in audio between your recordings in your data table. When doing these recordings, what kind of phone are you using? Is there any background noise in your environment? These could be factors that could be causing the difference that you hear between your voice recordings.

Regards,
The QuickFuse Team