• Registered: 2018-01-02
  • Posts: 4

Topic: Analytics

Hello. We already have a call program built but we want to gather analytics on it using the plum fuse functions. From what I understand, most of the database functions can't actually be relied on for keeping track of data? It seems most people recommend using the SOAP protocol to gather information reliably. Unfortunately I wasn't able to figure out the protocol myself. After some google searching, it seems as though the SOAP protocol is used for an awful lot. Would anyone be able to point me to a good resource for learning what I need to so that I can gather information from our plum fuse program?

Thank you for your time.

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  • Registered: 2010-06-15
  • Posts: 661

Re: Analytics

First, we would highly recommend you check out this product's successor Fuse+ https://www.plumvoice.com/products/plum-fuse/

Fuse+ is greatly improved in every way, including having call logs that keep track of every action during every call. It's also paired up with Voicetrends, our analytical tool. Fuse+ also supports both REST and SOAP webservices, and we find REST webservice easier to work with, and more standard.

  • Registered: 2018-01-02
  • Posts: 4

Re: Analytics

Hello again. I looked into the Fuse+ solution and had a few questions. Firstly, right now we are currently only using Plum Fuse. Would it cost us money to upgrade to Fuse+? Secondly, we already have a program built in Plum Fuse. Would there be a way to import our work into the new Fuse+ system? We have some audio files uploaded onto our Plum Fuse which I have been told we cannot copy back into our possession. This means the only copy we have of those audio files are on the Plum Fuse system. Would there be a way of moving them over?

In regards to implementing the analytics in Plum Fuse, after a second look it seems that only SOAP is possible (or at least it is the only option under the "Data Integration" section). I've been trying to work with that, but from what I can tell it requires an external server to do the WSDL portion? Is this correct? If I wanted to collect data in excel, how would I go about doing that? Would I need to build a LAMP server myself and configure the php like the example in order to gather information from our phone system and then export that info into a .csv somehow?

Thank you for your time.

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Re: Analytics

Please reach out to your account manager, or your original sales contact for more details on how to migrate to Fuse+.

As for building your own WSDL webservice, yes you would have to host it on your webserver, whether it be a server you build yourself, or a 3rd party hosting service. You would be responsible for storing the data and creating Excel spreadsheet reports from that data.