• Registered: 2013-10-30
  • Posts: 21

Topic: Tracking

HI,
In my account on plum fuse
It looks like its not tracking inbound calls, minutes used and SMS. Is there something not working here?

Thanks,

Justin

  • Registered: 2013-10-30
  • Posts: 21

Re: Tracking

Hi,

Just wanted to let you know the tracking seems to be working, but I'm not seeing any SMS numbers tallying up since 12/19 is there a reason for this? We send text messages out to callers after they text back with a yes.

Thanks,
Justin

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  • Registered: 2010-06-15
  • Posts: 661

Re: Tracking

Your Fuse app does not use the SMS module. We assume you're queuing SMS messages with the SMS outbound API in your Plum Dev account. You can check  your Message Logs when you log into Plum Dev. You can also use the SMS outbound API to get a list of all the SMS you've sent. Please refer to the outbound API documentation for more information.

  • Registered: 2013-10-30
  • Posts: 21

Re: Tracking

Correct. Thanks for the quick response. However, we are already tracking what messages we sent and to whom.

We are trying to track what buttons the user presses when they are in plum voice. Specifically, we are trying to make a GET request to out servers, when someone presses a button, we record that information on our end.

The mystifying thing is, when we test the app, everything works as expected. Plum voice calls our servers and we record the information. But when we call the 1800 number attached to the app, it doesn't work.

Any help would be much appreciated.

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Re: Tracking

Can you list step by step how to reproduce the issue when you call into the application? Please include which step involves the failed GET request and which steps have GET requests that work.