• Registered: 2011-02-01
  • Posts: 27

Topic: Toll Free Number Issue in Ohio

Good afternoon,

Hope all is well.

Per the toll free number we transferred over to your system, we are receiving customer complaints ( from Ohio) that are saying when they call they are receiving a message that states, "Technical Difficulties".

I was actually able to listen via a customer's cell phone in Ohio and heard the message. But on my end I was able to call the number and have no issues.

Please advise.

Toll Free - 866-996-2876

Thanks

  • admin
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  • Registered: 2010-06-15
  • Posts: 661

Re: Toll Free Number Issue in Ohio

Hi,

Regarding this issue, we will need to open up a ticket with one of our carriers to track down this issue further. Our carrier will need the phone number that the call is from (the phone number that dialed into 866-996-2876) as well as the timestamp of when the call was placed. Our carrier requires that these calls be placed within the past 24 hours, since they purge any data older than that.

Would it be possible to provide us this information?

Regards,
The QuickFuse Team

  • Registered: 2011-02-01
  • Posts: 27

Re: Toll Free Number Issue in Ohio

Good afternoon,

I will attempt to capture this data for you. We will need to contact the customer and have them attempt another call then report to you. Back to you shortly.

Thanks

  • admin
  • Administrator
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  • Registered: 2010-06-15
  • Posts: 661

Re: Toll Free Number Issue in Ohio

Hi,

We just wanted to check in with you to see if you were able to retrieve this information for us to report to our carrier for further investigation.

Regards,
The QuickFuse Team