You can delay the application for a specified length of time by adding a Simple Prompt module to the beginning of your application. Enter a specific keyword for this prompt, then configure audio to play a silent audio file for the prompt. You'll have to upload a silent audio that's as long as you'd like the pause. Make sure this prompt is not bargeable.

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(1 replies, posted in Questions)

Fuse does not support SOAP authentication. If you need to authenticate your webservice calls, we recommend including it as one of your SOAP parameters.

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(3 replies, posted in Questions)

Fuse currently only supports SOAP 1.1. We plan on supporting SOAP 1.2 in the future, but we don't have a specific timeline for this feature yet. For now, we recommend only using SOAP 1.1 webservices.

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(1 replies, posted in Questions)

Are you referring to your Simple Database? Those are hosted on Amazon's web services and unfortunately are not recoverable. As a reminder, we do not support Simple Database and do not recommend storing any sensitive or important data there. If you absolutely must insert the data into Simple DB, please do regular CSV exports so you have the data safely on your own servers.

This is a Firefox only bug, we're looking into it. For now, you can workaround this issue by right clicking the dropdown. That should open the dropdown menu as usual where you can pick your table. We'll let you know when we have status updates about fixing this bug.

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(1 replies, posted in Questions)

Hi Gabriel,

You can create your own logging system by calling your webservice, or inserting into Simple DB at specific points of the call flow. (Please note Simple DB is not hosted on Plum's servers, so we technically don't support it.) You can capture the time and date with the Parse Date/Time module.

Hi Jeff,

Can you share the problematic application with this account (username: admin) and tell us step by step how to recreate the issue? Include which menu options to press/which invoice numbers to enter, etc.

Do you see any of the public data tables? Also, which web browser are you using (Google Chrome, Firefox, etc?)

59

(8 replies, posted in Questions)

When we tried dialing that number from the US from a normal landline phone, we hear the message: "We're sorry, your call cannot be completed as dialed." Please make sure this number is properly configured with your carrier.

60

(8 replies, posted in Questions)

The format needs to be 011420228880210

To break it down:
011 - US country code to dial out
420 - Czech Republic country code to dial in
228880210 - The 9 digit Czech phone number

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(8 replies, posted in Questions)

We noticed you have a Czech number in your account. If you are trying to transfer to the Fuse app hosted at your Czech number, please use the Run Another App module, found under Data Integration.

If this is another Czech number, could you PM the specific number to us so we can determine the correct format?

We receive the DNIS from the platform. The DNIS will always be a number that is hosted with us, Plum Voice. Whether you originally receive that number from us, or whether you RESPORG that number from your previous provider to us doesn't matter. You can see the format of your DNIS when you assign an application to it. Typically it will not have the "+1" or "0" but it may, depending on a number of factors, including whether it was RESPORG'd or if it's an international phone number.

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(1 replies, posted in Questions)

Hi Daniel,

You demo period has expired. Please contact a Plum account executive to discuss your needs at sales@○○●●●, or 1-800-995-7586.

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(1 replies, posted in Questions)

Hi Neha,

You can find your answer here: http://quickfuseapps.com/forum/viewtopic.php?id=578

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(1 replies, posted in Questions)

Hi Daniel,

On the Simple Menu module, you should type in a specific ID, like "Audio for menu 1". Then, go to configure audio, where you'll see "Audio for menu 1" (or whatever you typed) listed. From this screen, you can upload the audio you want to play. You'll have to create audio that contains someone saying "Press 1 for..." and then Audio.mp3.

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(1 replies, posted in Questions)

You should create two apps: the initial inbound app and the outbound app.

For the inbound app, you'll need to use post call processing, which can be found under app settings. You'll need to write a SOAP webservice that calls the Fuse outbound API. Here are the docs on our outbound API: http://quickfuseapps.com/docs/api/start

Your SOAP webservice will have to create a CSV with the data you want in the outbound call, and upload it to simple DB. Then you'll queue an outbound campaign with that simple DB. In your outbound app, you'll have access to the data you uploaded in the CSV.

How are you forwarding the call? We find that post call processing works fine when you use a bridge transfer to a Fuse app. Please let us know how you are transferring your calls to your Fuse app.

There is no built-in audio encryption built into VoiceXML. You could pass that .wav file to your own webservice where you would encrypt it on your end, before sending it via email. However, that .wav file would still need to be POSTed to your webservice unencrypted.

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(4 replies, posted in Questions)

Hi Daniel, the example app has been shared to you too now.

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(2 replies, posted in Questions)

Yes, this is possible. You must extract items as an array of objects, to put on the stack. You can then loop through the stack. We've shared an example application to your account to help illustrate this. Let us know if you have questions.

Could you share the app you're working on with this admin account? Be sure to give us all permissions. Which page and exactly which module is giving you issues? Also, what browser are you using?

72

(3 replies, posted in Questions)

We recommend modifying your webservice so that it returns a result before it is sent to the 3rd party faxing service. Webservice calls made with Fuse should not last over 10 seconds, so if long faxes are unavoidable, we recommend doing them in post call processing, or as a subdialog.

If you do it as post call processing, technically Fuse will still throw an error, but the user isn't on the call anymore to hear it.

If you write your own subdialog, you have full control over how to call your webservice, including how long timeouts should be.

73

(3 replies, posted in Questions)

The REST service timeout is 10 seconds. We believe that should be long enough for any webservice calls made from Fuse. Also, it prevents callers from sitting in silence due to slow webservice calls. We recommend looking into why your webservice takes over 10 seconds only during the first access.

74

(3 replies, posted in Questions)

Yes, you need to make your namespaces match your elements. So you either need to change all of them to "xsd", or your namespace to "xs".

75

(8 replies, posted in Questions)

Fuse does not support toll free to toll free with extension transfers at this time. Fuse does support toll free to toll free transfers though. This is a feature only for our monthly customers-- it doesn't work for demo accounts.

We took a look into your account and unfortunately, it looks like you still had some demo settings enabled, which was our mistake. We double checked and are now sure you have access to all paid customer features. We apologize for the confusion. If toll free to toll free transfers continue to fail, please let us know which app and how to reproduce the issue.