(3 replies, posted in Questions)

Please reach out to your account manager, or your original sales contact for more details on how to migrate to Fuse+.

As for building your own WSDL webservice, yes you would have to host it on your webserver, whether it be a server you build yourself, or a 3rd party hosting service. You would be responsible for storing the data and creating Excel spreadsheet reports from that data.


(3 replies, posted in Questions)

First, we would highly recommend you check out this product's successor Fuse+ https://www.plumvoice.com/products/plum-fuse/

Fuse+ is greatly improved in every way, including having call logs that keep track of every action during every call. It's also paired up with Voicetrends, our analytical tool. Fuse+ also supports both REST and SOAP webservices, and we find REST webservice easier to work with, and more standard.


(3 replies, posted in Questions)

In Fuse+ you must use the SMS API, so the number would come from your assigned SMS number.


(3 replies, posted in Questions)

If you are using the SMS module, all Fuse users share a pool of SMS phone numbers. You cannot control the sending number and it may not remain the same.

If you are using the Plum SMS API, that phone number is yours and is listed under your DEV account. This number will never change. You cannot modify it, unlike the ANI for an outbound call.


(3 replies, posted in Questions)

There is no automated porting from old Fuse to Fuse+. Your Fuse app will have to be rebuilt in Fuse+ as there are new features you can take advantage of to make your callflow more streamlined.

You may call the DEV SMS API from your existing Fuse app as well.


(3 replies, posted in Questions)

Unfortunately this feature is not available in Fuse's built-in SMS functionality. You may workaround this by using our SMS API with a REST module:

http://www.plumvoice.com/docs/dev/plumd … msoutbound

Please contact your account manager about getting SMS capabilities into your DEV account. You may also consider migrating to Fuse+, which is our newest iteration of Plum Fuse (https://www.plumvoice.com/products/plum-fuse/)

This is something that is handled on the telco level, not the application level. We advise you to reach out to your telephony vendor.


(3 replies, posted in Questions)

Unfortunately there is no way to pull the audio files from Fuse, you must upload the original audio again. We apologize for the inconvenience.


(3 replies, posted in Questions)

First, if you are new Fuse user, we highly recommend using instead Fuse+: https://www.plumvoice.com/products/plum-fuse/

It is the newest version of Fuse, is far easier to use and supports more functionality. There are several components of this older Fuse we do not support.

To answer your question, we recommend reading over the audio manager docs as an introduction to how audio files work with Plum Fuse applications: http://quickfuseapps.com/docs/tutorial/create_app/audio

All the text in your application shows up in Audio Manager, where you can upload audio files for each prompt. The original application you are working on has audio uploaded for its prompts. However, when you clone an application, it does not clone the audio files. So you are hearing the raw TTS (text to speak) of the prompt text, instead of any audio files.


(1 replies, posted in Questions)

We have the power to set the ANI, however the receiving carrier determines and has the final say in what to display for the caller ID.

After the transfer has been connected, all call quality issues are dependent on either the initial caller, or the receiving party (Skype Business accounts/numbers). If you call the Skype Business numbers directly, is there a long pause? If so, you should reach out to the owners of those numbers to determine why there are the long pauses.

You should reformat your CSV to remove the extra spaces, like this:


After uploading, you can create a campaign via API, for more details, please take a look at: http://quickfuseapps.com/docs/api/outbound_queue

If the initial caller hangs up during the transfer, then the call ends. However, if the far party ends the call, the initial caller is brought back to the IVR, and can continue through the IVR if they stay on the line.

If the call ends during the transfer, this means the call never makes it back to the Fuse application, which means it will never go down the various busy/error/no answer/answered branches. Unfortunately there is currently no workaround for this, but this feature is on our internal feature request list, for consideration for future releases.


(1 replies, posted in Questions)

Please contact a Plum account executive to discuss your needs at sales@○○●●●, or 1-800-995-7586.


(3 replies, posted in Questions)

Fuse does not support callback URLs, which is how you would programmatically know when a campaign is complete. Plum Dev Outbound does support callback URLs.

If a voicemail picks up the call, the Fuse app will run as usual. We recommend putting a prompt at the beginning of your outbound app, asking users to press 1 to continue. If there is no input, you'll know there is not a live person on the other line, so you can hangup and retry the call later.


(3 replies, posted in Questions)

When you queue an outbound campaign, all the rows in your table are submitted to the outbound queue. If you add more rows to your table after submitting your request, they will not be included in the campaign. You must already have all the phone numbers before queueing an outbound campaign. Once a campaign is done, it will not queue any more calls, even if the expiration is far in the future. If you wish to add more phone numbers, please create a new campaign.

Second, Fuse does not support this functionality. Fuse only supports webservice calls during, or post-calls. If this is a necessary requirement, we recommend using the Dev Outbound API, which allows you to specify a callback URL. This callback URL (your SOAP) will be called, even if the phone call was never picked up.

Hi Ed,

You do not have any phone numbers assigned to your account. I see the other users GKearney and bjordan have one phone number each. Users do not share phone numbers with each other. Each account must have their own phone numbers. To get more phone numbers, please contact provisioning (at) plumgroup.com


(3 replies, posted in Questions)

Hi Nick,

If you are interested in custom solutions or dedicated developer consulting hours please contact your account manager. They will be able to walk you through options and pricing.

Plum Support


(1 replies, posted in Questions)

Hi James, if you are interested in transitioning from a demo customer, please contact a Plum account executive to discuss your needs at sales@○○●●●, or 1-800-995-7586.

The first and last name grammars require you to say the name, and then spell it. So for Tom, you would have to say "Tom. T, O, M."

We also noticed that your app is using a Spanish AT&T voice. This means

1. You have to say and spell the name in Spanish.

2. Voices not from Nuance RealSpeak 4.0 are only available for inbound calls. If you are testing with the run button, that is technically an outbound call, which may be causing problems. Because of this, we recommend you pick a Nuance RealSpeak TTS engine.


(1 replies, posted in Questions)

We would recommend you build a webservice that accepts the digits input and then returns whether it was valid or not. The digits input module can only check the number of digits.


(2 replies, posted in Questions)

It sounds like your browser's autofill is filling in the username and password fields on the email module. Try turning off your browser's autofill and try again.

If you continue to run into issues, please share the problematic application with this account (username: admin) and we'll take a look.


(1 replies, posted in Bugs)

Hi Cliff,

For email, please make sure your Gmail credentials are correct. The "from" field should be your email address, not your name. For more details, you can check out the documentation here: http://quickfuseapps.com/docs/module/email.0

and here: https://support.google.com/mail/answer/ … n&rd=2

SMS is disabled for demo accounts, however we have temporarily enabled it on your account.


(1 replies, posted in Questions)

You can get the incoming call register, or ANI, with the Call Properties module found under Variable and Math. You should pass the ANI to your REST or SOAP webservice for tracking purposes.