QuickFuse Discussion Forum

Logging inbound call information.

2012-05-16T13:18:14Z

So far, I love QuickFuse I have been able to quickly build an inbound IVR for my research. The only missing piece that I have not been able to figure out is how to log calls. Specifically, I would like to log what the user did the moment they dial into the system, complete with time stamps, and which options they choose and how long it took. For each caller, I would like to take this information and add it to a table for further analysis. Please tell me this is possible in QuickFuse, please? If so, please tell me how. Thank You!

Table Updates

2012-05-14T18:20:30Z

Currently we are updating our tables by uploading a csv file using curl and downloading files also using curl.
What other method is available for updating and query of the databases and were might we find the detailed documentation?

Account Also Stuck

2012-05-09T14:40:54Z

Hello,

05/08/2012 - after posting - Currently problem solved/see update at bottom

Similar to this user: http://quickfuseapps.com/forum/viewtopic.php?id=680, it seems that our main app ("____ Beta") has gotten corrupted, or at least won't load. Could you check if it's suffering from the same issue and if it can be rolled back to a previous state, preferably the most recent non-corrupted one? We're also in a similarly dire situation where we have a deadline to meet tomorrow and it'd be good if this could get resolved as soon as possible.

Thank you for any help in advance.

---

Update: Another person who was shared on the app was able to clone an older revision (3 revision numbers back) which seems to be editable and with minimal change loss so crisis averted! However, I'm not sure how this problem happened and is there a better way to avoid it in the future? When I tried cloning, the first three revisions that were discarded all did not load after being cloned.

New billing system

2012-05-09T14:33:21Z

As of April 17, QuickFuse has modified our billing system. If you would like to use QuickFuse in production, please contact a Plum account executive to discuss your needs, at sales@plumvoice.com, or 1-800-995-7586. We will prepare monthly pricing information tailored to meet your requirements.

Add funds?

2012-05-09T14:32:47Z

I can not figure out how to add funds. I have been to my account and followed the link in the welcome window, but it seems like the page does not exist. Anyone else have this problem?

Thanks,
Brandon
co-founder and Computer technician
DualC0re Computers AZ

Changing a phone number

2012-05-09T14:31:37Z

Is it possible to choose a different phone number than the one currently assigned to my application?
If so how is that done?

Rename Prompt, not just variable

2012-05-03T14:16:59Z

Is there a way to rename a prompt, similar to how one can rename variables?

For example, instead of a "Simple Prompt" being the name or title, it could be "200_WelcomeMessage" or something else.

Thanks for any help in advance.

Variable Module streetAdress

2012-04-30T19:49:18Z

This is not working. When you get to this variable module it turns red and skip over to the next step. Is this a known issue? If so when will it be fixed.

Reg : - You are not authorized to write to this table

2012-04-21T17:38:10Z

Hello,

I am referring documentation provided here :-
http://quickfuseapps.com/docs/api/sdb_upload_csv

After following all steps i am getting below error
{"error":"Sdb_Csv_Controller_Json_Exception","type":"NotAuth","message":"You are not authorized to write to this table"}

Can you please look into that and suggest me with solution.

Here i am trying to write to table belongs to me and checked owner has all permissions.

Ravi Bhalla

Account Stuck

2012-04-16T18:21:33Z

For some reason, when I log into my account it will not fully load all the way.

Can I get some technical help? I'm 80% done with the application I was in the process of building but I can no longer access it.

Thanks!

Out Of Money: What happens?

2012-04-13T18:50:38Z

It doesn't seem like there's a way to get the system to automatically bill a certain credit card when we reach a certain threshold and there aren't any low-balance notifications.

Logging on every 'x' amount of time to check the balance of the account isn't really an option, either.

Is there something I'd be able to see from either the upload/download API or the outbound call queue API that would alert me to a lack of money? Ideally, I'd like it to just fail. If I'm unable to upload new calls or start the campaign and get an error, I'll at least know I need to add funds.

I've been trying to use up all of my $30 trial money to see what happens, but that is taking longer than I expected.

Recording voice for use in outgoing calls and sampling QuickFuse voice

2012-04-05T12:58:59Z

1. Is there a way to use an audio file with my own voice instead of using a QuickFuse voice for outgoing calls/campaigns?

2. Can we hear a sample of each QuickFuse voice in the drop down without having to run it through a test run and being charged for it?

Caller Id on an Outbound Call

2012-03-30T15:58:34Z

At this point, I've created an outbound campaign. I can successfully call out to my parties, however, the receiving end displays "Uknown" as the caller on their caller Id. Can that be customized/changed to something more descriptive?

Modifying the Caller ID sent on transfer

2012-03-28T14:11:23Z

Hi,
I was wondering if it was possible to modify the caller ID sent when transferring a call to an agent?
If it is possible, can you please let me know how?

Thanks all.

Passing the "Result" of Outbound IVR to WebService

2012-03-20T21:45:11Z

I've reserved a "Result" variable in my app and used the params/fields syntax in the start of the campaign to link the two.

If I manually set the value of the field (through "Update Current Row"), the variable shows whatever value I set the field to, so the link between the field and parameter seem fine.

During the beginning or end of the call, though, if attempt to pass the result to my webservice, the result seems to be blank.

What I'm trying to capture is whether the call succeeded, whether it was busy, no answer, etc.

Is that information only available once the call has ended and, if so, what's the best way for me to accomplish my goal?