Plum Fuse

Setting up your Outbound Calls

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For “dial numbers in column”, select phonenum as the column of phone numbers that you want to dial. For domestic outbound calls (calls made within the United States), you could enter 10 digits as the phone number format for these calls (i.e. “1234567890” or “123-456-7890”). For international outbound calls, the preferred phone number format for these calls is “tel:+{country code}{local number}”.

For “Place Calls”, select the application that you want to use for your outbound call. By default, the revision that's in place for your application is ”(use the latest)”. You can choose to select an older revision of your application if you wish. For “starting”, you can enter the date and time that you want your outbound calls to go out. Note that there is a user interface to the right of the textbox that allows you to select a date and time to begin the outbound call.

Optionally, you can enter the number of retries and the expiration timestamp for your outbound call. For the “for up to” textbox, you can enter the amount of time before the outbound call expires. For the “retry” drop-down menu, you can enter the amount of retries (limit of 4 retries) for the outbound call to reach a contact.

Once you have entered all the necessary fields, you can click on the “Submit to Queue” button to start the outbound call.

Once the outbound campaign has started, you can monitor the status of your campaign by viewing its status to see whether it's done or how many calls are waiting to be completed.

You can monitor your outbound calls by checking on the outbound_result column in your data table. If the call was successful, the status returned in the column is “success”. If the call failed, the status returned in the column is “failed”.

Once all of your calls have completed, you can choose to save the outbound campaign you have created by clicking on the Save icon or to delete the outbound campaign by clicking on the X icon.

NOTE: To avoid long loading times for your “My Campaigns” page, you should strongly consider moving old campaigns to your “Saved” tab and deleting campaigns that you won't use in the future.

Next Section » Using the Outbound Modules
tutorial/outbound_apps/setupoutboundcall.txt · Last modified: 2014/06/10 15:49 by victor