Once the application has been adjusted and fully designed, you can adjust the application's settings. To do this, first click on the Configure tab.

Once you click on the Configure tab, you'll be led to the Audio Manager page. Click on the Settings tab to go to the Configuration settings.

There, you'll find that you have options for setting the default error handling messages, input timeouts and sensitivity, the sound and feel of your application, and post-call processing.

For Default Error Handling, notice that there are default error messages already in place to handle when the user enters nothing for the first time, for a second time, and for a third time. There are also default error messages for when the user enters an incorrect input for the first time, for a second time, and for a third time.

You can choose to replace these default messages with your own error messages if you wish. Simply delete the text already in the textbox and enter your error message. Leaving an error message blank will issue a reprompt to the user.

You can also add additional error messages by clicking on the ”+” button or remove messages by clicking on the ”-” button.

There are also available options that set up what the application does after playing all of the error messages. The options are: Hang Up, Keep reprompting, and Transfer to… Selecting Hang Up will hang up the application after all error messages have been played. Selecting Keep reprompting will continue to reprompt the user until the enter the correct input. Selecting Transfer to… will allow you to enter a 10-digit phone number that the user will be transferred to after hearing all of your error messages.

Input Timeouts allow you to set custom timeouts for your application.

The first timeout, “Allow _ seconds for input to begin”, is the amount of time that the application will wait before a noinput message (error message that gets played when there is silence) is played. The second timeout, “Allow _ seconds between DTMF tones”, is the amount of time that the application will wait as the user is entering digits on their phone keypad before recognizing the input. The last timeout, “Allow _ seconds between spoken words”, is the amount of time that the application will wait as the user is saying digits before recognizing the input.

There are also options that allow you to set the sensitivity of your application.

Selecting Pick up very quiet input will set an extremely high sensitivity for your application when listening for input. Selecting Pick up somewhat quiet input will set a moderately high sensitivity value for your application when listening for input. Please take caution when using these two options as this can cause the application to pick up background noise as input if you are in a loud environment.

Selecting Listen for medium-level input will set a medium sensitivity. This is the default value that is set for your application and is best suited for when you are unsure of the noise environment of your users.

Selecting Only listen for loud input will set a moderately low sensitivity and selecting Only listen for very loud input will set an extremely low sensitivity for your application. If you're certain that your users will be in noisy environments (i.e. - construction sites, college campuses, etc.), then you may consider setting your sensitivity to one of these options.

For Voice and Language, you can select a male or female voice from one of the following three text-to-speech (TTS) engines: AT&T Natural Voices, Cepstral Swift, and Nuance Realspeak.

AT&T Natural Voices:

Cepstral Swift:

Nuance Realspeak:

NOTE: Please note that we currently only offer the following languages for speech recognition: American English speech recognition, Spanish speech recognition, and French-Canadian speech recognition. If you are interested in any other speech recognition languages, please contact a Plum sales representative.

For Default Currency, you can select the default currency that your application will recognize. The types of currency available are: US Dollars, Euros, UK Pounds, Canadian Dollars, Australian Dollars, Japanese Yen, and Mexico Dollars.

For Global Shortcuts, you can set specific phone key presses or verbal phrases that will allow for page jumps within your application. Please note, however, that the shortcut will not occur for when the response is also valid for the active input.

For Hold Music, you can set up your own audio that the user will hear when on hold (i.e. during a call transfer). You can choose to record your own audio file by clicking on Record…

Once you click on Record…, you will be prompted to enter your 10-digit phone number.

After clicking on Call Me, you should be called. When you pick up, you will then be prompted to record a message that will be used as your hold music. After completion, listen to your recording by clicking on the Play button next to your recording or you can choose to delete your recording by clicking on Delete.

You can also choose to upload your own audio file to use as hold music. To do this, first click on the folder icon.

Clicking on the folder icon will then allow you to choose a .wav or .mp3 file to upload as your hold music.

For Post-Call Processing, you have the option of inserting data into a table, calling a SOAP webservice, or doing nothing.

If you choose the option of inserting data into a table, you would first need to choose a table to insert data.

Once you choose a table, you can select whether you want to send all variables to your table once the call is finished or whether you want to send specific variables to your table.

You can also choose to call a SOAP webservice once a call has been completed. To do this, first select the radio button for SOAP webservice.

From here, you can enter your WSDL (Web Services Description Language) URL and enter which parameters you want to pass to it once a call has been completed.